Your bid is an agreement to all the terms of the Auction Policy.

1. ALL SALES FINAL
Your bid is an agreement to purchase Koi if your become the winning bidder. Approval for cancellation of a winning bid is at the sole discretion and approval of FAM KOI FISH. A restocking fee of 20 percent of the winning bid will be assessed for all cancellations.

2. PAYMENT
Payments must be completed within 2 working days starting on the day after the end of each auction. For example, if the auction closes on Sunday, payment must be received by Tuesday. If the auction closes on Thursday, payment must be received by the following Monday.

3. KOI HEALTH GUARANTEE
Prior to shipping or pickup, your Koi’s health is guaranteed for up to 14 days at no cost to you. If anything should happen to your Koi within the 14-day guarantee period (i.e. illness and/or death) prior to shipping, a refund will be given. No replacements will be made.

We do our very best to keep your Koi in good and healthy condition until shipment. We will not be held liable if anything should happen to your Koi after the 14th day. If a Koi becomes sick or dies after its 14-day health guarantee period, FAM KOI FISH will not be held liable, and no refund, store credit, or replacement will be made.
NOTE: The free 14-day guarantee period starts the day after the auction ends. For example, if an auction closes on Wednesday, the first day of the 14-day guarantee period starts on Thursday. Upon receiving your Koi, your Koi’s health is guaranteed for 24 hours.

IMPORTANT: If your Koi dies or is ill or injured within the guarantee period, a photo of the Koi must be sent to ——————-. If the koi is dead, please take it out of its pond or tank and photograph its top and sides to help us identify the koi. A refund or store credit may be awarded at the sole discretion of FAM KOI FISH.

4. SHIPPING
Combine your Koi shipments to maximize your savings on shipping costs. During the 14-day guarantee period, bid and find companion Koi for your shipment.

IMPORTANT:
If you are not able to arrange for shipping within 14 days, please contact our office by calling ——————. If a Koi becomes sick or dies after its 14-day health guarantee period, FAM KOI FISH will not be held liable, and no refund, store credit, or replacement will be made.

NOTE: Each Koi of a winning bid has its own 14-day health guarantee. The health guarantee period is not extended by purchasing another Koi. If a Koi becomes sick or dies after its 14-day health guarantee period, FAM KOI FISH will not be held liable, and no refund, store credit, or replacement will be made.

Refunds and store credits do not include shipping costs.

FAM KOI FISH is not liable for damages to the box and/or Koi due to shipping. However, we will do everything we can to assist you with your claim to the delivery provider. FAM KOI FISH recommends that you purchase shipping insurance.

5. EXTENDED HOLDING FEE
If a Koi is held by FAM KOI FISH past the 14-day guarantee period, a holding fee of $25 per Koi per week after the 14th day will be charged to you. During the extended holding period, if a Koi becomes sick or dies, FAM KOI FISH will not be held liable, and no refund, store credit, or replacement will be made.

6. SYSTEM OUTAGE/TEMPORARILY HALTED AUCTIONS
With the currently available technology, it is simply not possible to develop and operate software and data processing systems (hardware) completely without errors, or to rule out any unpredictable events in connection with the internet (hereinafter referred to collectively as “technical faults”). FAM KOI FISH, therefore, provides no guarantee for the constant and uninterrupted availability of its website and technical systems. In addition, but not subject to, FAM KOI FISH will not be liable for any damage whatsoever incurred by auction users or third parties from using FAM KOI FISH’s services. In particular, FAM KOI FISH will not be liable for damage that occurs due to bids submitted by auction users not being received by FAM KOI FISH or not being received promptly or not being considered, as a consequence of technical faults. Any exceptions to this will be made solely at FAM KOI FISH’ discretion. If an entire auction is deemed to be disrupted due to a hosting or coding problem affecting all or a significant amount of users, FAM KOI FISH reserves the right to deem the auction null and refund any bids placed in said auction.