Frequently Asked Questions

Common user questions and anwered below;

Once you have registered, you can visit our auctions and bid on koi. Winning bidders will receive email notification when auctions are completed. After confirmation, winning bidders will make payment within 2 working days, then wait to receive Koi fish within 7 next working days. Shipping charges will be on the winning bidders\' account. In case of any issues related to the Koi which causes the auction to stop, FAM KOI FISH will notify all bidders as soon as possible.
It is free to become a registered member. To register as a new user, click on Register at the top of the window or simply follow this link - Register Now. You will be asked for your name, email, password, and contact information. After you submit the registration form, you will receive a confirmation email at the address you entered during registration. Click on the link provided in the confirmation email to activate your account. Once your account is activated you may log into our website and start bidding! (If you do not receive a confirmation email from us, please check your spam-folder. If it is not in there either, please contact us via email at ------------- or via phone at ------------------) You must be at least 18 years of age to register.
To bid on an item, type your maximum bid amount in the box provided, and click the \"\"Place Bid\"\" button. Your bid must be above the Minimum Bid amount specified in the box and in the increment specified (ex. If the increment is $25 and the current bid is $200, your bid could be $225, $250, $275, etc.). You will be asked to confirm your bid. Fill in your username and password and click Submit to complete your bid. Note: Maximum bid and proxy bid are the same things. To place a proxy bid, just enter the maximum amount you are willing to pay. Automatic bids will be placed for you up to your maximum amount. Using proxy bidding, you can win the item at the lowest possible price. Your maximum bid is only placed when a competing bidder bids the same amount. Please note that if the current high bidder\'s maximum bid is higher than the bid you place, you are immediately outbid because your bid is not high enough to beat the earlier maximum bid. Proxy bidding will confidentially & automatically bid up to your maximum, but in order to avoid being outbid, you must have the highest maximum bid. Also, if another bidder placed a higher maximum bid, your bid will increase to your maximum bid because proxy bidding bids on your behalf up to your maximum bid.
The winning bidder will receive email confirmation of their purchase when the auction is over. You will also receive a courtesy phone call from FAM KOI FISH to arrange for the payment and shipping of your purchase. You will then have 2 working days to pay for your purchase. Auctions that are not paid for within this time period are subject to forfeit. FAM KOI FISH accepts payment by Visa, Mastercard, and Internet banking. Call us at ---------------------- for any questions or concerns.
FAM KOI FISH ships Koi fish with guaranteed live arrival to the winning bidder. Shipping cost can vary widely depending on size and number of Koi, weight and number of boxes and the distance to your destination. Call us at ------------------- for a free rate quote on shipping. There is a $12.00 packing and handling (Box, Ice packs, bags, etc.) charge for our small styrofoam shipping boxes. There is a $15.00 packing and handling (Box, Ice packs, bags, etc.) charge for our large styrofoam shipping boxes.